Privacy Policy

About us

Verbalscripts is a leading provider of transcription services. Based in the United States, we pride ourselves on delivering accurate and reliable solutions to meet our users' diverse communication needs. Through our verbalscripts.com and our well-trained transcriptionists, we aim to make the transcription process simple and efficient for individuals and businesses alike. Trust Verbalscripts for professional, quality-driven transcription services.

Our Privacy Policy governs how we collect and use data concerning your use of Verbalscripts services, including our website and other offerings (collectively referred to as the "Verbalscripts Services"). By using Verbalscripts, you agree to this Privacy Policy and any future updates we may make. However, this policy doesn't extend to co-branded pages hosted by our partners, affiliates, or service providers. When we refer to"Verbalscripts," "we," "our," or "us," we mean Verbalscripts. In some cases, we may have separate agreements with business customers that outline specific terms regarding data confidentiality, security, or handling. If the terms of such an agreement conflict with this Privacy Policy, the agreement's terms will prevail. Otherwise, the terms outlined in this policy apply.

At Verbalscripts, we prioritize transparency and privacy in how we gather information: We collect personal data when you voluntarily provide it, such as during registration or when contacting us directly, we may also automatically gather certain information through web server logs and cookies as you interact with our website and services, we may also obtain personal data from third-party sources to enhance our offerings. When processing customer data, we adhere to strict security measures and legal compliance. Our services provide transcription solutions, with customers retaining control over their data and ensuring compliance with relevant laws.

At Verbalscripts, when you use our online portal, mobile app, marketing site, or related tools to access our transcription services, we may request certain information from you. This includes contact details like your name and email, as well as financial information such as credit card numbers, necessary for billing purposes and to process your transcription orders. Your provided information is crucial for delivering our services efficiently and enhancing your experience with us. Rest assured, we prioritize the confidentiality of your data, and any associates or trusted parties assisting in our operations have signed Non-Disclosure Agreements (NDAs) to uphold this commitment.
We respect your privacy and will not share your personal information with any third parties outside of our organization, except as expressly permitted herein. However, there are instances where we may be required by law to disclose your information, such as to comply with legal obligations, enforce our website/business policies, or protect our rights and the safety of others. Additionally, any personally identifiable visitor information will not be utilized for marketing, advertising, or other purposes, and we never disclose any personally identifiable or financial information related to payment activities.
By providing your personally identifiable information on our website, you consent to its use in accordance with this Privacy Policy. Before submitting your information to our systems, you must acknowledge your understanding of this Policy. Please note that any personal data may be transferred from your current location to our servers in the United States. It's important to mention that Verbalscripts services are not intended for use by children under the age of 13, and we do not knowingly collect or store any personal information about individuals under this age.

At Verbalscripts, we utilize the various categories of information outlined in our privacy policy primarily to fulfill our contractual obligations to you and to ensure compliance with legal requirements. We may also process your personal information in pursuit of our legitimate interests or those of third parties, provided that your interests and fundamental rights are not compromised. Below are the situations in which we will process your personal information:

• Providing our services to you, including processing your orders and notifying you upon completion.
• Responding to your inquiries and addressing any concerns you may have.
• Administering the contractual agreement we have established with you under our Terms of Service.
• Conducting business management and planning activities, which may include accounting and auditing procedures.
• Implementing measures to prevent fraud and safeguarding against unauthorized access to our systems.
• Ensuring the security of our network and information, which involves preventing malicious software distribution and unauthorized access to our computer systems.
• Conducting equal opportunities monitoring to promote diversity and inclusivity within our organization.

At Verbalscripts, safeguarding the security of your information is paramount to us. When you provide sensitive details through our website, rest assured that we implement comprehensive security measures to protect your data both online and offline.
Whenever sensitive information, such as credit/debit card or payment data, is collected, we encrypt and transmit it securely. You can verify this security by observing a lock icon in the address bar and ensuring the URL begins with "https". While encryption is utilized to safeguard sensitive information online, we also ensure its protection offline. Third parties handling your personal data do so under our instructions and strict confidentiality agreements to ensure its security.
We've implemented robust security measures to prevent unauthorized access, alteration, or disclosure of your personal information. Access to your data is limited to authorized personnel, including employees, agents, contractors, and other trusted third parties, who require access for business purposes only. We have procedures in place to address any suspected data security breaches promptly. In the event of a suspected breach, we will notify you and relevant regulatory authorities as required by law. Your privacy and security are of utmost importance to us, and we take every measure to uphold them diligently.

At Verbalscripts, we respect your rights concerning your personal information and provide options for you to manage your data preferences. You have the following rights under the law:

• Access: You have the right to request access to the personal information we hold about you. This allows you to obtain a copy of your data and verify that we are processing it lawfully.
• Correction: If any of the personal information we hold about you is incomplete or inaccurate, you have the right to request correction. We will promptly update any incorrect information to ensure its accuracy.
• ErasureYou can request the deletion or removal of your personal information where there is no legitimate reason for us to continue processing it. This includes situations where you have objected to the processing, and there is no overriding legitimate interest for us to retain the data.
• Objection: If we are processing your personal information based on our legitimate interests (or those of a third party), and you believe there are grounds relating to your particular situation that warrant objection to processing, you have the right to do so. You also have the right to object to processing for direct marketing purposes
• Restriction: You can request the suspension of processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or when you object to processing pending verification of our legitimate interests.
• Data Portability: You have the right to request the transfer of your personal information to another party in a structured, commonly used, and machine-readable format.
  If you wish to exercise any of these rights, including reviewing, verifying, correcting, or requesting erasure of your personal information, objecting to the processing of your data, or requesting data transfer, please contact us in writing. We are committed to ensuring that your rights regarding your personal information are respected and upheld.

Verbalscripts utilize cookies and other technologies in collaboration with our service providers for various purposes, including performance enhancement, tracking, analytics, and personalization. We may share non-identifiable or aggregated extracts of this information with our partners for legitimate business reasons.
Verbalscripts utilize cookies and other technologies in collaboration with our service providers for various purposes, including performance enhancement, tracking, analytics, and personalization. We may share non-identifiable or aggregated extracts of this information with our partners for legitimate business reasons.
Cookies are small packets of information sent to your web browser and returned to the server each time your browser accesses it. Some cookies, known as " Session Cookies," are deleted when you close your browser, while others, called "Persistent Cookies,"last for longer periods. We may use both types of cookies.
Persistent Cookies are employed to remember your login details, making it easier for you to access our platform in subsequent visits. Additionally, we utilize both Persistent and Session Cookies to enhance the usability of our services' features and tools.
Although we do not alter our practices in response to a "Do Not Track" signal from browsers or mobile applications, you can manage your cookie preferences through your browser settings. It's important to note that disabling cookies may affect your ability to use our services.
Please be aware that if you obtain a new computer, install a new browser, or make changes to your browser's cookie file, including upgrades, you may inadvertently clear opt-out cookies previously installed. In such cases, you may need to opt-out again to prevent further tracking.

At Verbalscripts, we communicate with you through various channels:

• Service Communications: We'll keep you informed about essential service updates, reminders, and account-related notifications necessary for your use of our platform.
• Promotional Communications: We may also send you information about new features, events, or special offers that we think you'll find valuable.

Safeguarding your information is a top priority. When you provide sensitive details via our website, rest assured that we employ stringent security measures both online and offline. Sensitive information, such as credit card data, is encrypted and securely transmitted to us.
While we strive to maintain the security of your personally identifiable information, it's important to recognize that no security measures are foolproof. Therefore, we cannot guarantee that your personal data will never be disclosed in a manner inconsistent with this Privacy Policy. However, in the event of a security breach where there is a reasonably likely risk of identity theft or as required by law, we will make reasonable efforts to notify you within 72 hours.
In addition to online security measures, we also safeguard your information offline. Access to personally identifiable information is restricted to only those associates who require it for their duties. Our servers and databases storing personally identifiable information are maintained in a secure environment to ensure the utmost protection of your data.